Question 1

What should I do if I've paid for IPTV OTT player but my account hasn't been activated yet?

Accepted Answer

If you've completed your payment but the app isn't activated yet, please try closing and reopening the app. If the issue continues, attach your payment receipt, and our team will resolve it within 24 hours.

Question 2

Can I cancel my subscription and get a refund?

Accepted Answer

You are eligible for a refund within 7 days of your purchase.

Question 3

Is there any other payment method?

Accepted Answer

We currently offer two main payment options: Visa/MasterCard and Bitcoin. If you don't have access to either of these, you can easily create an account on Binance. You can register on Binance through binance.com.

Question 4

What should I do if my payment fails?

Accepted Answer

If you weren't able to complete your payment, saw a black screen, or received an error on the payment page, the issue may be related to restrictions in your country. In this case, we recommend using a VPN and trying again.

Question 5

How long does it take for my account to be activated after payment?

Accepted Answer

Your account is activated immediately after the payment is completed.

Question 6

How do I resolve payment issues?

Accepted Answer

If you have paid for the app, please make sure to keep your invoice. Sometimes payments do not process in real time, and the app may not activate instantly. If this happens, close the app and try again after 5 minutes. If the issue continues, please fill out the Contact Us form and include your payment details. The payment is a one-time subscription based purchase and applies to one device only.

Choose Your Plan

If you have problem with payment please install the VPN extension , change the country to USA and proceed with the payment. How to install VPN.

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